Clear Guidelines for Your Peace of Mind

Your guide to a transparent and trustworthy experience.

Building a Legacy of Innovation

Ethics &
Compliance

Partnership for a
Greener Future

Sustainability Policy

  • Optimizing Resource Efficiency
  • Lifecycle Approach
  • Active Environmental Stewardship
  • Formalized Governance

Quality Policy

Discover how we ensure top-tier standards
in every product and service we deliver,
consistently meeting customer
expectations and stringent regulations.

Health, Safety, and Environment (HSE) Policy

Integrity,
transparency,
and trust

Ethics &
Compliance

Partnership for a
Greener Future

Sustainability Policy

  • – Optimizing Resource Efficiency
  • – Lifecycle Approach
  • – Active Environmental Stewardship
  • – Formalized Governance

Quality Policy

Discover how we ensure top-tier standards in every product and service we deliver, consistently meeting customer expectations and stringent regulations.

Health, Safety, and Environment (HSE) Policy

Integrity,
transparency,
and trust

1. Introduction

AHI Carrier FZC ("AHI," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you interact with our global website, which showcases our products and services.

This Policy applies to all visitors and users of our website, including those who submit inquiries through our online forms for general inquiries, dealer inquiries, career opportunities, and service/support requests.

2. Information We Collect

When you interact with our website and submit information through our forms, we may collect the following types of personal information:

  • Contact Information: Name, company name, email address, phone number, and physical address.
  • Inquiry Details: Information related to your specific inquiry, such as product model, service or support issue, and any other details you choose to provide in the message field.
  • Career Information: Information submitted for job applications, including your resume, cover letter, and any other relevant professional details.
  • Dealer Information: Information submitted for dealer inquiries, such as company details, business type, and market interest.
  • Technical & Usage Information: We automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, and a record of the pages you visit. This data is collected to improve our website's functionality and user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Lead Follow-up: To respond to your inquiries, provide information about our products and services, and initiate contact for potential business relationships.
  • Customer Support: To process and respond to your service and support requests, including troubleshooting and scheduling assistance.
  • Career Opportunities: To evaluate your qualifications for career opportunities at AHI Carrier FZC and to communicate with you regarding your application.
  • Market Analysis: To understand market trends, customer needs, and business standards. We may use your information to assess product demand and availability, as our product availability and pricing may vary based on current market conditions and business standards.
  • Marketing and Communication: To send you updates, promotional materials, and other information about our products and services that may be of interest to you. You can opt-out of these communications at any time.
  • Website Improvement: To analyse website traffic and user behaviour to improve our website's content, functionality, and user experience.

4. Sharing and Disclosure of Your Information

To effectively manage and respond to your inquiries, we may share your personal information with:

  • Internal Parties: Your information may be shared within our company, including with our country support heads and other relevant departments, to ensure a timely and appropriate response to your inquiry. This cross-border data transfer is necessary to facilitate lead follow-up and provide global support.
  • Authorized Third-Party Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as website hosting, data analysis, and email communication. These providers are contractually obligated to handle your information securely and only for the purposes we specify.
  • Dealers and Partners: In the case of a dealer inquiry or a service request, we may share your information with our authorized dealers or partners in your country or region to facilitate a local response and follow-up.

5. International Data Transfers

As a global company, your personal information may be transferred to and stored in countries outside of your country of residence, where our data centres, affiliates, or service providers are located. These countries may have different data protection laws than your home country.

When we transfer your information internationally, we take appropriate safeguards, such as implementing standard contractual clauses and other legal mechanisms, to ensure your data receives a level of protection consistent with this Privacy Policy and applicable data protection laws.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. We regularly review and update our security practices to ensure the highest level of protection.

7. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal information under certain circumstances.
  • Restriction: Request the restriction of processing your information under certain circumstances.
  • Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Object: Object to the processing of your personal information, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AHI Carrier FZC

Email: ahi@ahi-carrier.com

Phone: +971 650 45700

AHI Carrier is a provider of specialist heating, ventilation and air-conditioning system products and services for the residential, commercial and oil and gas industry markets. Considering this scope, we recognize the potential impact of our processes on the environment, the impact on Global Warming and Climate Change and are committed to minimizing the effect of our activities.

To achieve our environmental sustainability objectives, the company's strategy has been to focus primarily on the following principles:

  • Efficient resource utilization through appropriate planning and streamlining of processes within the various sections.
  • Promotion of the latest in HVAC technologies for better operational efficiency through competent system design and aftersales support.
  • Application of a lifecycle approach to key AHI products and services.
  • Ongoing impact evaluation and control of environmentally significant processes.
  • Active promotion of waste reduction and waste recycling habits within departments and among suppliers and consumers.

We acknowledge the importance of environmental awareness and share the concern with our interested parties. We encourage the implementation of suitable strategies through extensive customer support.

We support government-led sustainability programmes relevant to our scope and have delegated the designated management with the responsibility of ensuring related programmes are fully implemented and maintained.

The Chief Executive Officer is committed to the full support of the sustainability programmes and policy provisions. This policy statement will be communicated to all interested parties and will be reviewed yearly.

This policy will be brought to the attention of all employees working on behalf of the company and reviewed annually. It will also be available to the public via the company website www.ahi-carrier.com.

AHI Carrier aims to be one of the leading suppliers, design consultants, and project managers, with respect to HVAC and refrigeration solutions, in addition to building control, fire and security systems, for residential, commercial, and oil & gas facilities.

To achieve this goal the Company recognises that the maintenance of quality standards in all activities is an intrinsic key to our success. AHI Carrier is focused on providing equipment and services that consistently deliver on our customers expectations and comply with all relevant specifications and regulatory requirements.

AHI Carrier believes that a systematic and process-based approach to quality assurance is the optimal way to ensure consistent and continual improvement. To this end the Company has established a quality management system designed to comply with the requirements of ISO 9001:2015, and all relevant legal requirements.

The management of AHI Carrier is committed to ensuring that customer satisfaction, and the degree to which we meet or exceed their expectations, is maintained at a consistently high level. The Company will obtain and monitor customer feedback and will establish objectives and targets that will drive continual improvement with respect to all aspects of our business.

The management undertakes to provide the resources and training necessary to ensure that all those undertaking any required task are competent to do so. All personnel are responsible for the quality of their own work, and all employees will make themselves familiar with the systems and processes involved in the completion of each task.

In the development and application of our management system we will ensure that a risk-based approach is used to identify potential risks and opportunities for the business operations that may affect the overall performance of the management system. In this respect AHI Carrier will, as a global business, assess risks related to political, economic, sociological, technological, logistical, and environmental issues, and will analyse these when determining suitable actions to control risks, maximise opportunities wherever identified, and minimize our impact on Global warming and climate change; additionally, this information will be used to ensure ongoing suitability of the management system.

AHI Carrier establishes strategic objectives for the business and monitors progress of these through established relevant Key Performance Indicators (KPIs).

The quality policy will be prominently and publicly displayed throughout our areas of operation ensuring that all personnel are fully conversant with the quality aims of the company. The policy is publicly available and is included on the Company’s website www.ahi-carrier.com and will be made available to interested parties upon request.

The Policy will be periodically reviewed to determine suitability to the business. If deemed necessary by the needs of the business, the Policy will be revised and reissued.

AHI Carrier is a provider of specialist heating, ventilation and air-conditioning system products and services for the residential, commercial and oil and gas industry markets. Considering this scope, health, and safety protection as well as environmental protection are fundamental to our organization's process and overall performance. We are committed to:

  • The provision of a safe and healthy working environment for the prevention of occupational injuries and ill health through effective management programmes that control health and safety risks associated with our activities.
  • The prevention of pollution and more efficient use of resources by mitigating process-related impacts in the natural, built, and socio-economic environment in order to limit our impact on Global Warming and Climate Change.
  • Continual improvement of all related programmes and standards to enhance organizational HSE performance.
  • Compliance with all related legal provisions and corporate standards through routine compliance assessments as well as ensuring full compliance with them.
  • Elimination of reasonably possible hazards and reduction of Occupational Health and Safety risks.
  • Facilitation of consultation and encouragement of worker participation in the management system through distinct procedures.

We recognize the importance of interested parties’ inclusion in the HSE management system and shall establish participation and control processes, with documented procedures where appropriate. Consistent communication between all interested parties will contribute to the development of a positive health and safety culture at all levels of the organization. All employees and contractors have a responsibility to adhere to regulations and standards to ensure the policy commitments are met.

All managers at AHI Carrier are tasked with the corporate and legal obligation to ensure all requirements are implemented in their line of responsibility through:

  • The provision of adequate resources (human, financial, time) to ensure the effectiveness and sustainability of the HSE management system.
  • The identification and development of required employee competencies through training, instruction, and supervisory systems to enable all employees to discharge their duties safely, without risk to health and with minimum environmental impact.
  • Establishment of suitable health, safety, and environmental objectives and the implementation of functional HSE programmes.
  • Routine review and monitoring of HSE programmes and overall performance.

The Chief Executive Officer, who has overall responsibility for this policy, will ensure the provision of adequate resources for the HSE Policy implementation and review.

This policy will be brought to the attention of all employees and people working on behalf of the company and reviewed annually. It will also be freely available to the public via the company website www.ahi-carrier.com.

Updates are in progress.

How Can We Help?

Have a question that doesn’t fit a specific category? Reach out to our team here for all other support
and information

    Become a Dealer

    Get directed to our Business Development team to start the authorization process and discuss sales support.

    Technical Assistance

    Get specialized help with system sizing, load
    calculation analysis, and technical data required for project design.

    Aftermarket Service

    Request support for warranty claims,
    scheduled maintenance, and genuine spare
    parts ordering.

    For more information : ahi@ahi-carrier.com