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SEND ENQUIRY
ENQUIRY CENTRE

How Can We Help?

Submit a product or project enquiry, request a consultation, or complete your compliance registration as an authorised AHI Carrier dealer or end user.

General Enquiry

Send Us Your Enquiry

Tell us about your project, product requirement, or question. Our team will route your enquiry to the right specialist and respond within one business day.

What is your enquiry about?

    YOUR DETAILS







    ENQUIRY DETAILS





    PDF, DOC, DWG, JPG, PNG — max 10 MB



    We treat all enquiries confidentially. Expect a response within one business day.

      YOUR DETAILS







      PROJECT DETAILS







      PDF, DOC, DWG, JPG, PNG — max 10 MB



      We treat all enquiries confidentially. Expect a response within one business day.

        YOUR DETAILS







        PARTS DETAILS







        PDF, DOC, DWG, JPG, PNG — max 10 MB



        We treat all enquiries confidentially. Expect a response within one business day.

          YOUR DETAILS







          ENQUIRY DETAILS




          PDF, DOC, DWG, JPG, PNG — max 10 MB



          We treat all enquiries confidentially. Expect a response within one business day.

          Compliance — Log a Complaint

          Raise a Quality or Compliance Issue

          Use this form to formally log a quality, service, or compliance complaint with AHI Carrier. Dealers can raise issues across product, service, parts, AMC, documentation, training, and logistics. End users can log product, installation, warranty, and service concerns.

            WHAT KIND OF ISSUE ARE YOU RAISING?

            Select the category that best fits your complaint. You'll be able to add full details on the next step.

            📦
            Product

            Quality, defect, performance or non-conformance issue with a delivered unit.

            🔧
            Service

            Response time, technician conduct, workmanship or repair quality.

            ⚙️
            Parts

            Availability, wrong part shipped, or defective spare part received.

            📅
            AMC Maintenance Contract

            Coverage scope, scheduled visit failures, contract billing or renewal.

            📄
            Documentation

            Missing manuals, datasheets, certificates or incorrect technical literature.

            🎓
            Training

            Programme content, instructor quality, scheduling, or certification issues.

            🚛
            Logistics Region

            Shipping delays, customs clearance, delivery damage, or regional lead-times.

            💬
            Other

            Any other compliance or quality concern not listed above.

            Step 1 of 4 — Pick the category that best matches your complaint.

            YOUR CONTACT DETAILS







            PRODUCT INFORMATION

            If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).





            SEVERITY


            Low

            Minor — not affecting operation


            Medium

            Causing inconvenience or delay


            High

            Significant impact on operations


            Critical

            Safety risk or full system outage

            PREFERRED CONTACT METHOD

            📧 Email

            📞 Phone

            💬 WhatsApp

            🤝 In-person / Site visit

            Step 2 of 4 — Tell us who you are and what's affected.

            DESCRIBE THE ISSUE

            Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.


            Minimum 30 characters. The more specific, the faster we can route this to the right team.

            PHOTO / VIDEO EVIDENCE

            Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

            PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each


            Comma-separated. Helps us pull the relevant records faster.

            Step 3 of 4 — Evidence helps us resolve faster.

            REVIEW YOUR COMPLAINT

            Please review the summary below. You can go back to any step to edit before submission.

            RAISED BY
            Dealer

            CATEGORY
            —

            SEVERITY
            —

            PREFERRED CONTACT
            —

            EVIDENCE FILES
            No files attached

            DECLARATIONS

            A unique complaint reference (CMP-XXXXXX) will be emailed to you. Expected first response within 2 business days.


              WHAT KIND OF ISSUE ARE YOU RAISING?

              Select the category that best fits your complaint. You'll be able to add full details on the next step.

              📦
              Product Quality / Defect

              Unit not performing to spec, recurring fault, or visible defect.

              🔧
              Service Experience

              Response time, technician conduct, or quality of service delivered.

              🛠️
              Installation Issue

              Workmanship, commissioning errors, or unsafe installation practices.

              🛡️
              Warranty Issue

              Claim rejected, delayed, or disagreement on warranty coverage.

              ⚙️
              Spare Parts Issue

              Availability, wrong part, or defective replacement part for your unit.

              Step 1 of 4 — Pick the category that best matches your complaint.

              YOUR CONTACT DETAILS







              PRODUCT INFORMATION

              If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).





              SEVERITY


              Low

              Minor — not affecting operation


              Medium

              Causing inconvenience or delay


              High

              Significant impact on operations


              Critical

              Safety risk or full system outage

              PREFERRED CONTACT METHOD

              📧 Email

              📞 Phone

              💬 WhatsApp

              🤝 In-person / Site visit

              Step 2 of 4 — Tell us who you are and what's affected.

              DESCRIBE THE ISSUE

              Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.


              Minimum 30 characters. The more specific, the faster we can route this to the right team.

              PHOTO / VIDEO EVIDENCE

              Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

              PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each


              Comma-separated. Helps us pull the relevant records faster.

              Step 3 of 4 — Evidence helps us resolve faster.

              REVIEW YOUR COMPLAINT

              Please review the summary below. You can go back to any step to edit before submission.

              RAISED BY
              Dealer

              CATEGORY
              —

              SEVERITY
              —

              PREFERRED CONTACT
              —

              EVIDENCE FILES
              No files attached

              DECLARATIONS

              A unique complaint reference (CMP-XXXXXX) will be emailed to you. Expected first response within 2 business days.


              How Can We Help?

              Have a question that doesn’t fit a specific category? Reach out to our team here for all other support
              and information

                Become a Dealer

                Get directed to our Business Development team to start the authorization process and discuss sales support.

                Dealers Inquiry

                Technical Assistance

                Get specialized help with system sizing, load
                calculation analysis, and technical data required for project design.

                Dealers Inquiry

                Aftermarket Service

                Request support for warranty claims,
                scheduled maintenance, and genuine spare
                parts ordering.

                Dealers Inquiry
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                For more information : ahi@ahi-carrier.com